Testimonials

• PassageMaker Magazine
• Blue Water Sailing
• Cruising World
• Professional Mariner
• Latitudes & Attitudes / Cruising Outpost
• Lattitude 38


• http://gonefloatabout.com

12/31/2021
Wanted to let you know about my experience with your tech support guy Pedro. I have needed to speak with him twice over the past year. He is awesome. If he doesn't answer the call he calls back promptly. He is knowledgeable and patient and always helps me resolve the issue. A company like Ocens, really needs a competent tech support as the equipment is imperative to a safe passage. We leave this week to sail from, the Canary islands to the Caribbean. I appreciate being able to get weather and emails. Thank you for having a great team.
Maureen Gapp

1/1/2021
“Happy New Year and fantastic customer service! We are very grateful.”
Sandra & Michael on SV EOS heading South :)

6/17/2020
Dear Ocens Team,
Thanks very much for the excellent support and service with my Iridium Go service and OneMail subscriptions. I have now successfully completed my voyage and your app was very instrumental and deeply appreciated - thank you!
“This is an excellent app for low bandwidth satellite connectivity such as with Iridium Go and even with BGAN. Has several advantages over the native Iridium email app, including direct access to your email account for send and receive (no forwarding or separate email address required), faster fetch as it only gets headers initially, ability to work on regular internet connections as well as satellite, and many more. And the Ocens support team is excellent and responsive!”
Awele Ndili

6/2/2020
Everyone I have worked with at Ocens has been fantastic, helpful and extremely nice,
Brian Scott

2/11/2020
And love OneMail - was absolutely a crucial piece of my ability to stay connected to home while in Antarctica on my multiple expeditions this past December and January. It will be equally great to have while attempting Everest and Lhotse in Nepal during April and May of this year as well…hoping to send an email from high camp to my family and friends.
Andrew

1/24/2020
Our team was in the deep field, Antarctica for an extended period. The expedition itself called for a lot communication and relay, so it was critical for dependable services / systems. From sat-phones to Iridium-Go(s), OCENS always provided us with timely and effective support. Even with office closer over the Christmas / New Year holiday, I was able to easily reach the team with an urgent request. We are repeat customers and remain thankful for OCENS; one can’t put a price of safety and reliability!
2041 Foundation

1/1/2020
The winner of the 2019 Ocean Navigator Chuck Husick Marine Technology Award is the OneMail version 3 satellite email app from OCENS Satellite Systems and Service. Contributing editor and circumnavigator Ellen Massey Leonard says this about OneMail V.3: “I'm a huge fan... as it's the only satellite email service out there that allows direct access to 'your' email accounts (such as Gmail, Hotmail, Yahoo, etc). It's made life a whole lot easier for us on board as it allows [my husband] Seth to access his work email without interruption. I think it's getting a lot of traction with Iridium GO users as well as traditional sat phone people.”

9/25/2019
As an interesting side light, we traveled with 5 other boats this summer, and one other vessel uses Ocens (boat name of Akeeva). We raved about the Ocens service to our other travelers and I expect they will be calling you for help next season.
Phil Chernin

4/17/2019
I have to say. One of the most responsive companies I have worked with. Highly appreciate the efforts of making your customers happy. Highly appreciate it. It seems every time i email or call. You are here to help me immediately...Thank you.
Dennis Kelley

3/27/2019
Thanks so much. Your service is great, Ocens is really terrific.
John Kretschmer

11/22/2016
For over 12 years, I have worked with your company. Much to your tech's dismay, I'm sure . But in the end once I get a handle on the new technology, we always have a safe quality product to depend on. Best regards to all,
Gary

8/23/2016
The staff at Ocens are very helpful and easy to work with.
Pedro walked me through renewing my wethernet and grib explorer software, making it very painless. I am a repeat customer, and will continue to use Ocens for all of my satphone and on-demand weather needs!
-Sam

6/9/2016
I just wanted to make you aware of the excellent service I received from Pedro. He is one of the best. Very patent, and knowledgeable about your products. A person who stands above the others ... Thanks,
Fred Carr, OCENSMail user

2/15/2016
I would like to compliment Pedro Nunez for the customer support he provided to me. I am sailing in the Bahamas and do not have access to regular Internet. He helped me set up Ocens email and download the necessary drivers for my old Iridium phone. He was very patient and responsive through many emails even though I have limited technical skills. He deserves to be recognized!
Regards,
Joni Goodman

3/31/15
Love your costumer service, looking forward in using your service(s).
Robert Herzberg,

11/12/14
I have to once again send my thanks to OCENS for their OUTSTANDING technical support. I had some problems last with my 9555 sat phone and interfaces to OCENS weather. Per usual, the OCENS technical support is unbelievably outstanding. I can't think of any company I deal with that provides customer support like Ocens.
Many thanks,
Tom

8/1/14
Thank you Ocens. You have kept us safe and secure for the past twelve years of exploring the Lesser Antilles and Bahamas. The ability to immediately communicate via sat phone during family crisis meant we did not have to give up our cruising life when parents were aging. Being able to get weather quickly in all conditions, although out of wifi range, kept us sailing along safely as we ourselves aged! Best of all we could call home to Ocens to have Robin or Pedro, even Mark, talk us through our problems and keep us in smooth sailing mode.
Wish we had magicians like you to ring up now that we have swallowed the anchor!
Harlequinn sold in just a month on the market. . . We are boatless in Seattle.
James and Roni

7/14/14
We’re learning the OCENS software and finding it really great. I had a little trouble at first getting my computer to talk to the Optimizer and phone but your technical support (I talked to Pedro) was fantastic, probably the best I’ve experienced. I’ve been so impressed with the range of weather and ice reports and with their precision. Those who’ve only had Sailmail don’t know what they’re missing!

Ellen Massey Leonard

4/18/14
Hi Jeff,
Got everything yesterday and it all looks great. We just wanted to take a minute to thank you for the effort that you put into educating us and helping us make a good choice. Thanks again!

Chuck and Janet

1/22/2014
I will be back. I only use the OcensMail service for about 2 weeks in late October and early November, each year, for the Baja Ha Ha. What you do is so greatly appreciated, an I will try to expose your service to the rest of those who make this classic trip down the coast of Mexico. I think that lots of those on this venture would be well-served by what you offer. As always, thanks, and special thanks to your crew who help me get re-connected each year.

Great product, great service.
Thanks,
Fin Beven

9/24/2013
Thank you very much for your assistance when my wife called you during a medical emergency at our hunting camp. She said you were most helpful in obtaining more minutes for our sat phone. Between the air force C130 and a Blackhawk helicopter which we wouldn't have been able to get without the sat phone we saved the live of a fellow hunter who was having severe breathing and heart problems. It is amazing how fast the minutes of use add up when you are trying to coordinate between state troopers, air force personnel, medical people and giving weather reports to flight crews and everything else. The event started at 9:30pm on 9/17/13 and took two different rescue attempts by four different crews because of severe weather (snow, wind, rain, and darkness). It took thirteen hours to finally get to us and airlift him out. The Blackhawk landed and picked him up, flew him to Gakona where he was transferred to a C130 which flew him to Anchorage to Providence hospital. He spent five days in the hospital and was released on the sixth day. Thought you might like to know the results of your help. The sat phone worked great.

Again thank you so much for your help.
Gratefully,
Dave Carroll and Ben Cabo Alaska hunting crew

12/3/2012
View blog post by David Burch of Starpath School of Navigation on using OCENS services for the OAR Northwest voyage. CLICK HERE

11/21/12
"We are using their (OCENS) outstanding WeatherNet service (both for Mac and Windows) and OCENS Mail e-mail services as well as satellite phone service. Their download times and cost effectiveness is second to none and we have never had a single failure or delay in getting our data."
Charles J Stutz
SY Dreamcatcher

6/21/12
Thanks Robin, It's been a pleasure working with you guys over the last 6 years or so and if I resume my cruising, you can count on my business.
You have provided me incredible service whenever I needed, for which I am greatly appreciated.
Have a good summer!!!
Fair winds,
~ ~ ~ ~ _/) _/) ~ ~ ~ ~
Dick Drechsler, S/V Last Resort
Catalina 470, #140
 

4/26/12
Subject:RE:error 3021
Thanks, Pedro.
(Your fix) Worked perfectly!
Another example of the excellent support from Ocens.
Best regards from Busuanga in the Philippines.
David
 

3/1/12
Subject: Kudos
Just a quick kudo to you all. With several boats passaging to Haiti with critical items, your products are helping keep them safe. Its not an easy voyage thru the Windward Passage this time of year. Just wanted to tell you your services can be lifesavers.
Thank you. Its more than just data you provide.
Joan Conover
Sv Growltiger
 

11/30/2011
Subject: Happy Customer
having now worked w/the software, and your star support guy Pedro (what a gem), I now am very happy with the sat phone, software and support.
Michael Spencer
 

10/11/2011
Subject: GREAT SERVICE
Thanks for the excellent post support on my satphone(s) especially when I had a hardware issue and you swapped out my phone on the spot after a month of use- you guys really provide "service" in both on site support and timely replies to E-mail.
Steve and Monika,
 

9/20/2011
Subject: Your Great Products

Ocens is one of the premier products for offshore sailors. We will certainly visit your booths at the Annapolis Boat Show. With the relief effort to Haiti, the Iridium usage was excellent, for over 5 trips to and from the island from Florida to Haiti over the past year. Other boats passaged as well..using SSB as links, and it works. But the Iridium for data/voice is the best. Price and cost is not the deciding factor in safety! And the rates are certainly reasonable.

Your services also allowed us to help in several emergencies..the latest was cholera in La Gonave. One of the boats was in a different area of Haiti, we contacted via iridium, they were able to get suppies/medical assistance to the island in two days. While several children died in this the most recent episode, we know others were saved. Donna Lange, Oceanswatch, was the captain of the vessel.

Again thank you for your assistsnce. With our personal Iridum as an example..that box has completed two transatlantics, and five or more trips to and from Haiti. Its a tough product...a little work horse. Invaluable for safety!

Joan Conover
Seven Seas Crusing Association
CS Coordinator
 

10/27/2010
From "Cruising Sailors Bulletin Board"
Ocens WX
By:Steve Date: 10/27/2010, 4:49 am

In Response To: Anyone using WeatherNet and Ocens Grib Explorer for weather downloads ... I've been using these exact products for four years. We go to the Bahamas in November and come back in June. I use an Iridium satphone. It is great...no problems...fast...easy. I don't worry about propogation, etc. It has always worked...wherever. Actually, Chris Parker gets his WX data (gribs) from Ocens. I always get the WX first thing every morning...then decisions are made.

I couldn't say more about how well this system works.
 

What Users are Saying...

About OCENS Mail...

About WeatherNet...

"Hi, wanted to let you know that I used your products last summer on my trip through the Northwest Passage (www.northwestpassagefilm.com) and hands down your service was the most reliable thing on the whole trip. It was uncanny; You definitely helped make a very arduous, five month trip, somewhat predictable and straight forward. Many, many thanks!"
_Sprague Theobald
 

Skippers praise OCENS Weather Net forecasts

'No record without it'
26 January 2007, Fishing News UK

SKIPPERS Kevin and Fred West were quick to acknowledge the major contribution to the record breaking trip made by the OCENS WeatherNet systems fitted recently to Ryanwood and Castlewood.
"The information received by the systems and updated every six hours through the boats' satellite phones proved invaluable to both fishing efficiency and crew safety throughout the trip. The information received, both in the form of isobars and digital predictions of wind speed and direction at various time intervals, is extremely reliable and accurate to within an hour. By monitoring the predicted wind speeds and directions closely, we could predict with confidence the way and strength that poor weather was coming in and when the wind would hit us."
"On several occasions this prevented us from shooting in moderate conditions, when without OCENS WeatherNet we would certainly have shot and been caught out by severe weather with our gear still in the water."
"At other times we were midway through a tow when the first predictions of rapidly deteriorating weather were received. This early and totally reliable warning ensured that the gear was safely aboard in plenty of time before the wind came through. If we had not decided to fit Oceans Weather Net we would not have established a new record - it's as simple as that."
 

MacWX has proved very useful.  Last month while at sea off Chile, I had an email from a colleague encountering storms off New England.  They assumed I was at work in Massachusetts.  Instead I used MacWX to request the surface analysis and forecast products for the western N. Atlantic and was able to develop good guidance for the research cruise off New England.  Thanks for a good program! 
-Bob Weller 

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