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Technical Support Information

We started out as a small company and the main characteristic that really distinguished us from the crowd was our support of subscribers after the sale. Although we’ve grown a bit since then, our commitment to end-user support is unwavering. In fact, this resolve is one of the components of our evolving company which remains unchanged. We recognize we’re never going to be perfect at it (and we expect you to tell us when we aren’t), but we strive to be each and every day.
Email support available Monday - Sunday: support@ocens.com

Telephone support is offered Monday - Friday from 8:30 a.m. to 4:30 p.m. (PST) 1.206.878.8270

Time in Seattle:

 

*** Ofrecemos atención en español ***

 

"Wanted to let you know about my experience with your tech support guy Pedro. I have needed to speak with him twice over the past year. He is awesome. If he doesn't answer the call he calls back promptly. He is knowledgeable and patient and always helps me resolve the issue. A company like Ocens, really needs a competent tech support as the equipment is imperative to a safe passage. We leave this week to sail from, the Canary islands to the Caribbean. I appreciate being able to get weather and emails. Thank you for having a great team."
Maureen Gapp
"I have to once again send my thanks to OCENS for their OUTSTANDING technical support. I had some problems last with my sat phone and interfaces. Per usual, the OCENS technical support is unbelievably outstanding. I can't think of any company I deal with that provides customer support like OCENS."
Many thanks,
Tom